Modernization & operations advisory · Alberta
See what better looks like. Then build it right.
Independent advice for municipal and business leaders, with working designs that show what your operations could look like in the Microsoft 365 you already own.
Sound familiar?
Pressure to modernize. No clear place to start.
Everyone is pitching software, but no one has looked at how your work actually gets done.
Policies say one thing. Records, systems and staff habits say another.
Council, the board or an auditor wants answers, and you need to know what holds up.
See it working
One fictional town. Every desk.
Short designs that introduce the Town of Example, then follow it through a safety incident, an access request and a privacy breach. Each one shows what work looks like when the information lives in one place.
Welcome to the Town of Example
Meet the Town, the people you will follow, and the idea behind every design.
Your advisor
I’ve sat in your chair.
I’m Troy Palmer. I spent three decades running operations: leadership roles in the oilfield, forestry and manufacturing, then more than twenty years in emergency services and a municipal HR & Safety program. I know what it is like to be accountable for outcomes with limited time and budget.
Now I help leaders see clearly, decide with confidence and improve what matters.
More about Troy →- 30 yearsOperations leadership in industry and public service
- Award-winning projectLed the project that earned Wood Buffalo the 2021 Minister’s Award for Municipal Excellence
- AI-literateMIT Sloan executive certificate, AI Implications on Business Strategy
How it works
A simple path to a clear plan.
Talk
A free 20-minute call. If I’m not the right fit, I’ll tell you.
Diagnose
An independent, fixed-fee review of where you really stand.
Build
Designs your team builds in the Microsoft 365 you already own, like the ones above, with advice along the way.
What I do
Modernization & operations advisory
You bring the problem. I bring an outside view and the right tool for the job, so you can decide with confidence and improve what matters.
How advisory works →Tools I use
The difference a clear diagnosis makes
Without it
- Budget spent on tools that don’t fix the problem
- Gaps found by an auditor or an incident
- Staff stuck with workarounds and binders
With CivicShift
- Priorities your council or board can stand behind
- Evidence ready when someone asks
- Systems your people actually use
Let’s find out where to start.
Twenty minutes, no cost, no pitch. You’ll leave with a clear next step.
Not ready to talk? Take the free 2-minute POPA & ATIA readiness check
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