CivicCoach Organizational Assessment
A staff-inclusive municipal organizational assessment, delivered end-to-end on a purpose-built digital platform. CivicCoach maps your real roster, auto-curates the questions and the participants, conducts the survey, and turns the results into scored findings across eight leadership dimensions — with anonymity engineered in, not promised after the fact. Seven stages, one platform, and a baseline your organization can measure itself against every year.
Seven stages around one source of truth.
Engagement
Initial meeting and scoping — what your organization needs measured, and why.
Preparation
Questions and survey candidates auto-curated to your scope, the eight dimensions of leadership, and fair-representation rules — finishing with final approved questions and candidates lists.
Assessment
The fully conducted survey assessment, delivered on the platform with anonymity protections built in.
Analysis
Analysis runs continuously as live data arrives — the Analysis stage is the formal review of the assessment results.
Discover
Exploration of a CivicShift solution for improvement.
Design
Designing the improvement blueprint your team will execute.
Deliver
Implementation, training, and ongoing support.
Your first assessment becomes the baseline. Annual repeat assessments turn a snapshot into a trend line — proof of progress, not anecdotes.
Annual repeated assessments are available as part of the annual support and license agreement. CivicCoach is built for members of Alberta Municipalities and municipal organizations across Canada.
What a municipal organizational assessment reveals.
Results are delivered through a live Power BI dashboard. Here are two sample views, on illustrative data.
Score by Leadership Dimension · vs Sector Benchmark
Dimension Profile · You vs Benchmark
Six of eight dimensions sit above the sector benchmark — but "Checking Progress" trails it by 16 points. The profile shows a leadership team that sets direction well and follows through poorly. That's not a morale problem; it's a systems problem — and it's fixable.
Response Distribution · "Support & Resources" (avg 70)
Overall Score · Baseline to Trend
Perception Gap Heatmap · Score by Level and Dimension
"Support & Resources" averages a healthy 70 — but nobody actually scored 70. Office staff cluster near 84 while field crews cluster near 52: two workforces having two different experiences, hidden inside one comfortable average. And the heatmap shows "Checking Progress" darkening top to bottom — leadership sees follow-through the frontline never receives. These are the findings a leadership-only review can't produce.
Two founding partner seats.
Then the price goes up.
Before CivicCoach opens at standard pricing, two organizations go first — the complete municipal organizational assessment at a significant early-entry discount, in exchange for serving as the founding case studies. Your results anonymized to your comfort level, terms agreed together in writing before we start.
Claim a Founding Partner Seat