“Collect once, use many times.”
Troy Palmer is the creator of the CivicShift Operating Model™ and founder of CivicShift AI Business Solutions Inc. of Fort McMurray, Alberta — writing from more than 25 years of public service.
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A CivicShift Handbook · Free Digital Edition
Every fact your municipality runs on should exist once.
Who works here. What we have custody of. What we spend, what training people hold, what incidents occurred. The most consequential choice an organization makes about information — usually without realizing it — is whether each of those facts will exist once, or many times. One System, Not Many is a build-order recipe for getting to once, written for municipal leaders — not database administrators.
- The eight-step build order — governance before technology, standards before solutions
- The anti-patterns that quietly undo the model — and how to catch them early
- Checklists your team can put to work on day one
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